Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how we collect, use, and protect your personal information when you interact with us. We are committed to protecting your privacy and handling your data responsibly. We operate as a corrugated cardboard box manufacturer and custom packaging solutions provider based in Kaunas, Lithuania, serving exporters and businesses across the region and beyond.

Who We Are

We are a corrugated cardboard box manufacturing company specializing in custom corrugated boxes and die-cut cardboard packaging solutions. We process personal information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR). We act as the data controller for any personal information you provide through our website, contact forms, or direct business communications.

Information We Collect

We collect personal information in several ways:

• Contact Information: When you submit contact forms, request quotes, or reach out via email or phone, we collect your name, email address, phone number, company name, and message content.
• Usage Data: We collect information about how you interact with our website, including pages visited, time spent, device type, browser information, and IP address through server logs and analytics.
• Cookies: We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. Detailed cookie information is available in our Cookie Policy.
• Business Information: When discussing custom packaging projects, we may collect specifications, order preferences, and project details necessary to provide quotes and services.

Legal Basis for Processing

We process your personal information based on the following legal foundations:

• Consent: We process data when you explicitly agree, such as when subscribing to communications or submitting contact forms.
• Legitimate Interest: We process information necessary to improve our services, prevent fraud, and ensure website security and functionality.
• Contractual Necessity: When you request quotes or services, we process data required to fulfill your request and manage business relationships.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and governmental requests.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries and providing customer support
• Preparing quotes and proposals for custom packaging solutions
• Processing and fulfilling orders and business agreements
• Improving our website functionality and user experience
• Analyzing website performance and user behavior through analytics
• Sending relevant business communications and updates (with your consent)
• Preventing fraud, misuse, and ensuring security
• Complying with legal obligations and regulations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact Form Messages: Up to 24 months after the last interaction or completion of your request
• Quote and Project Data: Up to 36 months following project completion or contract termination
• Customer Account Information: For the duration of the business relationship plus 24 months thereafter
• Analytics and Cookie Data: Up to 13 months from collection date
• Server Logs: Up to 12 months from the date of creation
• Email Communications: Up to 24 months unless required for legal or contractual purposes

After the retention period expires, we securely delete or anonymize your information. However, we may retain data longer if required by applicable law or for legitimate business purposes such as dispute resolution or legal claims.

Your Rights

Under data protection regulations, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your data, subject to legal and contractual obligations
• Right to Restrict Processing: You can request that we limit how we use your information
• Right to Data Portability: You can request your data in a structured, commonly-used format
• Right to Object: You can object to processing for marketing or legitimate interest purposes
• Right to Withdraw Consent: You can withdraw consent for any processing at any time

To exercise any of these rights, please contact us using the information in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our site. We use both essential cookies (required for website functionality) and analytical cookies (to understand user behavior). For detailed information about cookies, including types and management options, please refer to our Cookie Policy. You can manage cookie preferences through your browser settings or opt-out mechanisms provided on our website.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share your data only with:

• Service Providers: Third parties who assist us in operating our website, providing analytics, hosting, or customer support services
• Business Partners: When necessary to fulfill your request for quotes or services
• Legal Requirements: When required by law, court order, or governmental authority

All third parties are bound by confidentiality agreements and data protection obligations.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure transmission protocols (HTTPS) to encrypt data in transit. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

International Data Transfers

Our website and data processing operations are based in Lithuania. If you access our website from outside the European Economic Area (EEA), your information may be transferred to and processed in Lithuania. By using our website, you consent to such transfers. We ensure that all transfers comply with applicable data protection regulations and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority

If you have concerns about our processing of your personal information or believe we have violated your data protection rights, you have the right to lodge a complaint with the supervisory authority in Lithuania. The competent data protection authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija). You can contact them directly regarding your data protection concerns and complaints.